support@checkmyscore.in
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Refund Policy

1. Nature of the Service

Each payment on CheckMyScore.in is for a single, live credit bureau pull carried out via IDSPay — a real query with a real cost to us at the moment it is made, not a stored or cached report.

2. When a Refund Applies

A refund is due if payment was successfully collected but we were unable to deliver a report due to a technical failure on our end or IDSPay's end — for example, the bureau pull failed after payment and could not be completed on retry.

3. When a Refund Does NOT Apply

  • You are dissatisfied with your score itself — the score and report are accurately sourced from the bureau, and a low score is not a service failure.
  • You entered incorrect details (name, mobile, DOB, or PAN) that caused the bureau pull to return a mismatch or fail.
  • You already viewed or downloaded your report successfully.
  • You changed your mind after a successful report was generated.

4. How to Request a Refund

Contact us using the details on our Contact page within 7 days of the payment, with your registered mobile number and the approximate date/time of the transaction. We will investigate and respond within a reasonable timeframe.

5. Refund Method

Approved refunds are issued to the original payment method via Razorpay and may take 5–7 business days to reflect, depending on your bank or payment provider.